Element14 Pte Ltd Hiring! Full Time Customer Support Representative in Selangor, Earn up to MYR 4,500 - Ricebowl

Job Summary:

Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

• Typically requires a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Proficient with computers, email, and phone systems, with strong communication and problem-solving abilities.
• Demonstrated capacity to manage multiple priorities effectively in a fast-paced environment..

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: Hybrid remote in Subang Jaya