Klinik Hello Doctor Hiring! Full Time CLINIC ASSISTANT in Selangor, Earn up to MYR 2,500 - Ricebowl

Job Title: Clinic Assistant

Location: Puncak Alam, Selangor
Job Type: Full-Time, Permanent
Work Location: In person

Job Summary
The Clinic Assistant supports daily clinic operations, ensures smooth patient flow, delivers excellent patient experience and contributes to clinic growth through proactive service and ethical sales support.

Job Description

• Klinik Hello Doctor is looking for a proactive and people-focused Clinic Assistant who goes beyond basic administrative tasks. This role requires someone who is confident, sales-aware and committed to improving clinic operations, patient satisfaction and overall clinic performance.
• The ideal candidate does not simply wait for instructions but actively contributes ideas, supports revenue growth ethically and ensures a professional and welcoming environment for patients. This role combines frontline operations, patient handling and service promotion in a fast-paced clinic setting

Key Responsibilities

1. Frontline & Clinic Operations

• Handle patient registration, billing and appointment scheduling.
• Manage patient flow to ensure efficient clinic operations.
• Maintain cleanliness, stock levels and general clinic organization.
• Assist doctors during procedures when required.
• Ensure accurate documentation and compliance with clinic SOPs.
• Support daily clinic performance and smooth workflow.

2. Sales & Patient Experience

• Clearly explain clinic services, packages and promotions to patients.
• Ethically upsell relevant health services based on patient needs.
• Encourage follow-up visits, health screenings and preventive care.
• Create a welcoming, professional and trust-building patient experience.
• Identify opportunities to improve patient satisfaction and retention.
• Contribute to clinic revenue through responsible service promotion.

3. Performance & Contribution

• Take ownership of daily clinic operations and performance.
• Work towards KPIs and performance targets.
• Track and support performance improvements.
• Suggest ideas to enhance patient flow, service quality and operational efficiency.

Minimum Requirements

• Diploma, Degree or equivalent qualification in any field.
• Diploma in healthcare administration, medical assistant or nursing is an advantage.
• Prior clinic or healthcare experience is an advantage (not mandatory)
• Basic computer skills (registration systems, billing, WhatsApp, etc.)
• Willing to work shifts, weekends and public holidays if required.
• Strong discipline, good attitude and professionalism.

Preferred Traits & Skills

• Friendly, confident and well-spoken.
• Sales-driven with strong persuasion and communication skills.
• Proactive, fast learner and solution-oriented.
• Able to multitask in a fast-paced environment.
• Comfortable with targets, KPIs and performance tracking.
• Team player with a positive and growth mindset.

Benefits

• Competitive basic salary + performance-based incentives.
• Clear KPIs with opportunity to earn more through contribution.
• Structured training in patient handling, sales and clinic operations.
• Career progression to senior assistant, supervisor or operations role.
• Supportive management that values initiative and ideas.
• Professional development opportunities.

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Professional development

Work Location: In person