KPay Group Hiring! Full Time Implementation Specialist in Federal Territory - Ricebowl

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation. In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round, the largest globally in the payments sector that year. The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Job Highlight

• Hands-on role in merchant onboarding and POS setup
• Exposure to SaaS platforms, backend configuration and merchant solution
• Join a fast-growing fintech business with regional presence

About the Role

We are looking for a dedicated Onboarding Specialist to support the technical setup and configuration of new merchant accounts. This role will focus primarily on POS menu setup and implementation, ensuring new merchants are configured accurately and ready to go live smoothly.

This position is ideal for someone who is detail-oriented, operationally strong, and comfortable handling backend system configuration in a fast-paced environment.

Key Responsibilities

• Own the end-to-end technical implementation and configuration for new merchant accounts
• Serve as the main point of contact when coordinating with SaaS partners where needed
• Configure POS systems, including product menu setup, pricing, tax settings, discounts, and related backend settings
• Set up and manage SaaS accounts, user access permissions, and integrated features such as chatbot templates
• Ensure all merchant accounts are configured accurately and within the required timeliness
• Support go-live readiness by ensuring setup quality and complete
• Assist with ad hoc administrative and operational tasks as assigned

Requirements

• Experience in POS systems, SaaS platforms, backend configuration, or implementation support is highly preferred
• Prior experience in onboarding, account setup, operations support, or system configuration roles is an advantage
• Strong attention to detail and accuracy in system setup
• Able to manage multiple setups and priorities in a structured manner
• Good communication skills and ability to coordinate with both internal teams and external partners
• Comfortable working in a fast-paced, execution-focused environment
• Proactive, reliable, and able to work independently