Accordia Solution Sdn. Bhd. Hiring! Full Time Customer Experience Consultant in Selangor, Earn up to MYR 2,400 - Ricebowl

About the Role

We are looking for a proactive, customer-focused individual to join our solar panel company as a Customer Experience Consultant. You will be one of the front lines of ensuring our clients have a smooth, professional experience when interacting with us via phone, email or WeChat.

Key Responsibilities

• Handle incoming customer calls and emails, responding professionally and in a timely manner.
• Communicate with clients via WeChat, addressing enquiries, providing updates, and clarifying details.
• Assist customers with general enquiries and provide basic technical support (e.g. answering FAQs, guiding users, escalating when needed).
• Prepare regular reports on customer enquiries, common issues, trends, and performance metrics.
• Maintain accurate records of client interactions and follow-up actions.
• Coordinate with internal departments (technical, operations, sales) to resolve customer issues and improve customer experience.
• Demonstrate a customer-centric attitude: listen to feedback, suggest improvements, and aim to ensure customer satisfaction.

Qualifications & Skills

• Minimum SPM / Certificate. Diploma or equivalent is a plus.
• Prior experience in customer service, support, call centre, or similar roles is preferred. Fresh graduates with strong communication skills also welcome.
• Good command of English (written & spoken).
• Strong interpersonal and communication skills; able to remain calm, patient and professional under pressure.
• Basic technical aptitude; willingness to learn about solar panel systems, product specs, troubleshooting.
• Good organisational skills, with attention to detail. Able to multitask: manage communications, follow ups, and reporting.
• Comfortable working shifts and adhering to attendance policy.

Job Type: Full-time

Pay: RM2,000.00 - RM2,400.00 per month

Benefits:

• Professional development

Work Location: In person