BLYON GROUP BERHAD Hiring! Full Time CUSTOMER SUPPORT EXECUTIVE in Selangor, Earn up to MYR 3,000 - Ricebowl

Job Summary

The Customer Support Executive serves as the primary liaison between clients/users and the Business Management System (BMS) Development Team. The role is responsible for managing customer inquiries, troubleshooting system issues, gathering user requirements, coordinating issue resolution, and ensuring customer satisfaction through effective communication and timely support.

The ideal candidate should possess an IT background, strong analytical and problem-solving abilities, excellent communication skills, and a customer-centric mindset.

Key Responsibilities

Customer Support & Relationship Management

• Act as the main point of contact for clients and users regarding BMS-related inquiries, issues, and enhancement requests.
• Provide first-level support and assistance to customers via phone, email, online meetings, and support tickets.
• Maintain strong relationships with clients by ensuring timely updates and effective communication.

Coordination with Development Team

• Serve as the bridge between clients/users and the BMS Development Team.
• Gather, analyze, and document user requirements, system issues, and enhancement requests.
• Translate business requirements into clear functional specifications for the development team.
• Follow up on reported issues and ensure timely resolution.

Issue Management & Problem Solving

• Investigate, troubleshoot, and identify root causes of system-related issues.
• Escalate complex technical issues to the development team when necessary.
• Monitor issue progress and provide regular updates to customers.
• Ensure all support cases are properly documented and tracked.

User Training & Documentation

• Conduct system demonstrations, user onboarding, and training sessions.
• Prepare user guides, FAQs, knowledge base articles, and training materials.
• Assist clients in maximizing system utilization and operational efficiency.

Continuous Improvement

• Identify recurring issues and recommend process or system improvements.
• Gather customer feedback and provide insights for product enhancement.
• Participate in system testing and user acceptance testing (UAT) when required.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Free parking

Application Question(s):

• This role is only opened to Malaysian citizen. Are you Malaysian?

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 2 years (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person