VySystems Singapore Hiring! Full Time Partner Account Operations Manager in Selangor - Ricebowl

Job Summary

This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.

Key Responsibilities

• Manage customer and partner operational relationships and act as the primary point of contact for escalations.
• Drive process improvement initiatives to enhance operational efficiency.
• Analyze business and financial data to support decision-making and performance optimization.
• Prepare reports, dashboards, and presentations for stakeholders and senior management.
• Support project execution and collaborate with cross-functional teams.
• Monitor risks, maintain operational documentation, and ensure business continuity.
• Gather and analyze customer feedback to improve service quality and experience.

Requirements

• Bachelor's Degree in Business, Marketing, IT, Data Science, or related field.
• 4–7 years of experience in Business Operations, Account Management, Project Management, Business Analysis, or related functions.
• Strong Project Management and Data Analysis skills.
• Experience with Power BI and reporting tools.
• Excellent communication, stakeholder management, and presentation skills.

Preferred Skills

• Microsoft Power Platform / Power Automate
• UiPath, Automation Anywhere, or other RPA tools
• Advanced Excel / Macros
• PMP, Agile, or Change Management certifications

Role Highlights

• Hybrid work arrangement
• Strong focus on Project Management and Data Analysis
• Power BI experience required
• Automation experience is advantageous
• Opportunity to work with cross-functional stakeholders and business initiatives