The Lisbon Melaka Hiring! Full Time Front Office Manager in Melaka, Earn up to MYR 4,000 - Ricebowl

Duties & Responsibilities

Personnel Management & Training

• Lead the training, cross-training, and ongoing professional development of all Front Office staff.
• Conduct regular job performance evaluations and provide constructive feedback.
• Facilitate regularly scheduled departmental meetings and maintain strong inter-departmental relationships.
• Ensure staff remain attentive, friendly, and professional toward guests and colleagues at all times.

Financial & Revenue Optimization

• Maximize occupancy and room revenue by reviewing daily status, analyzing rate variances, and monitoring the "selling status" of the house.
• Manage departmental operations.
• Strictly enforce all hotel policies regarding cash-handling, check-cashing, and credit.

Guest Relations & Operations

• Resolve guest issues quickly and efficiently; personally oversee the requirements of V.I.P.s and special requests.
• Update and monitor group requirements, ensuring all relevant information is relayed to the appropriate departments.
• Prepare accurate revenue and occupancy forecasts to assist in strategic planning.
• Verify daily activity reports generated by the Night Auditor and review the Front Office logbook and guest feedback forms.
• Maintain an organized filing system for all documentation, including purchases, vouchers, schedules, and tracking logs.

Qualifications

• Minimum 5 years of experience in the hotel or hospitality industry, with at least 2 years in a supervisory or managerial role.
• Proven ability to lead and motivate a front office or guest service team.
• Proficient in English to communicate effectively with a diverse guest base.
• Intermediate computer skills (outlook, word, excel, powerpoint).
• Strong interpersonal and problem-solving skills with a calm, guest-first mindset.
• Flexible to work on rotational shifts, including weekends and public holidays.

Pay: From RM4,000.00 per month

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person