Broad-Link Logistics Hiring! Full Time CUSTOMER SERVICE EXECUTIVE in Johor - Ricebowl

Job Description
At Broad-Link Logistics, we believe our success is driven by delivering reliable, efficient, and high-quality logistics solutions to our customers. We pride ourselves on fostering a positive, supportive working environment where employees are empowered to grow, learn, and build meaningful careers.

As we continue to enhance our customer experience, we are looking for a passionate and customer-focused Customer Service Executive to join our team. If you enjoy solving problems, building relationships, and working in a fast-paced industry, this role is for you.

Role and Responsibilities

• Communicate with customers via phone, email, and other channels

• Handle customer inquiries, requests, and complaints professionally and efficiently

• Manage customer bookings and ensure accurate and timely data entry

• Coordinate with operations team on shipment arrangements

• Monitor shipment progress to ensure timely delivery

• Build strong customer relationships to support business growth

• Develop and maintain customer Standard Operating Procedures (SOPs)

• Prepare investigation reports for customer complaints when required

• Provide feedback to improve customer service processes

Why Join Us?

• Positive and supportive work environment

• Clear career growth and development opportunities

• Continuous learning and skill enhancement

• Collaborative and team-oriented culture

Qualification and experience requirements

• Minimum of a SPM, Diploma or equivalent (Business or related field preferred) or

• A minimum of 1 year of responsible experience in sales position; or 1 year of experience in supply chain and logistics industries field.

• Fresh graduates are encouraged to apply.

• Microsoft Office Operating Knowledge.

• Basic transport and logistics Knowledge.

• Knowledge in customer service practices.

Abilities requirements

• Excellent communication skills (spoken & written English)

• Strong problem-solving and organizational skills

• Ability to work in a fast-paced and dynamic environment

• Good interpersonal and relationship-building skills

• Strong attention to detail and accuracy

• Problem analysis and problem-solving skill.

• Self-motivated and goal-oriented

• Responsible, proactive, and detail-oriented

• Team player with the ability to work independently

• Strong sense of urgency and accountability

• Positive attitude

Benefits

• Annual Bonus

• Career Development & Promotion Opportunities

• Medical Allowance

• Sports Club & Event

• EPF & SOCSO

• Free Parking

• Maternity Leave

• Professional Development Programs

• Reward & Recognition System

Schedule

• Monday to Friday - 8:30am - 5:30pm

• Saturday (Alternate) - 8:30am - 12:30pm