3F Resources Hiring! Full Time Assistant Engineer in WP Kuala Lumpur - Ricebowl

The Assistant Engineer is responsible for supporting the setup, maintenance and troubleshooting of the company’s IT infrastructure, including hardware devices, system operation and network environments.
This role involves hands-on technical work, diagnostic analysis and providing timely solutions to ensure smooth and secure IT operations across the organization.

Requirements:

• Diploma / Degree in IT, Computer Engineering, Networking or related fields
• Certifications like CompTIA A+, Network+, MCSA or CCNA are an added advantage
• Good understanding of PC/server hardware, Windows /LINUX OS and basic cybersecurity
• Experience in installing, configuring, and troubleshooting desktops, laptops, printers, servers, and network devices.
• Knowledge of basic networking (LAN/WAN, TCP/IP, VLAN, DNS, DHCP, firewalls, VPN)
• Able to support system applications, email, backups, antivirus and storage systems
• 1-2 years of hands-on IT support or engineering experience
• Able to document technical work, inventory and configurations
• Good communications skills and able to explain technical issues clearly
• Able to work independently and as part of a team
• Willing to learn new technologies
• Willing to travel for on-site support, installation and project work

Responsibilities:

• Provide level 1-2 support for hardware, system and network issues to reduce downtime
• Troubleshoot problems related to desktop, laptops, servers, networks and software
• Respond to user support requests quickly and professionally
• Assist in installing, configuring and testing network equipment, servers and software
• Support IT project such as upgrades, network expansion, hardware replacement and office setups
• Ensure all installations follow company standards and best practices
• Train and guide users on systems, applications and IT policies
• Work with internal teams and vendors to resolve issues
• Maintain accurate records of configurations, troubleshooting steps and IT processes
• Stay updated with new technologies and suggest improvements
• Participate in training for continuous professional development