HSBC Global Services Limited Hiring! Full Time Ops Manager Trading Ops in Federal Territory - Ricebowl

Why join us?

Learn something new every day - dynamic and full of opportunities vertically and horizontally. Debt Securities is the department that you’re looking for.

Debt Securities Operations forms a part of the wider Securities Operations and segregated by asset class, is responsible for ensuring all Bond/Repo trades booked by the front office flow through the various stages of the trade life cycle and settle successfully on the value date.

What you’ll do:

Perform routine tasks related to End-to-End servicing from trade capture, enrichment, validation and confirmation matching, cancellation and amendment are processed accurately and within the guidelines.

• Ensure Trade and Position Management activities are properly checked and actioned, and that all trade cancellations, amendments, investigations and settlements of exceptions are completed on a timely basis.
• Facilitate knowledge transfer, including product-specific training for Trade and Position Management.
• Analyze the control framework across teams and regions and develop a global control framework.
• Partner with the Second Line of Defense to actively review the effectiveness of existing controls.
• Attend and contribute to onshore Business Control Committees and other risk reporting calls.
• Analyze and take ownership of identified root causes to reduce the recurrence of errors.
• Ensure Trade & Position Management and Clearing & Settlements teams work collaboratively to resolve any trade booking or matching discrepancies.
• Front Office to Back Office (FOBO) / Front Office to Front Office (FOFO) reconciliation breaks / Back Office to Back Office (BOBO) / External to Front Office (EXT vs FO) reconciliation break investigation cases are escalated in line with established procedures.
• Analyze and take ownership of identified root causes to reduce the reoccurrence of untimely confirmation, wrong allocation and produce MI for the client.
• Identify and manage Operational Risk for the process by carrying out effective Operational Risk assessments, monitoring and implementing risk mitigating plans and escalating potential risks that may arise.
• Ensure procedural changes / new initiatives (local or global) are implemented in the team.
• Contribute to contingency planning for the teams / sections.
• Customer issues are handled sensitively, receive full consideration and situations are resolved effectively, retaining the goodwill of the customer.
• Continuously analyze the product, process and system knowledge of each team member to prevent dilution of knowledge within the team.
• Management information (MI), Key Risk Indicator (KRI) and Key Performance Indicator (KPI) reporting, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.
• Client adoption - working in partnership with internal stakeholders to develop, implement and optimize digitized client interactions. Maximize clients’ use of digital platforms.
• Understand and ensure compliance with all relevant internal and external governance, regulations and procedures that apply to the process and business.

Leadership and Teamwork:

• Motivate and develop the team to meet business objectives.
• Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals.
• Drive and manage change effectively to achieve business goals (e.g., process improvements and procedural changes).
• Share knowledge, best practice and experience with teams, providing support on referred and technical issues at all levels to support the achievement of individual and business objectives.
• Provide advice and guidance constructively and positively.
• Maintain awareness of issues within teams and resolve or escalate them in an appropriate and timely manner.

What you will need to succeed in the role:

• University degree in Business Administration or related discipline.
• Work experience in Debt Securities or Market operations is preferred though not necessary.
• Strong verbal and business English communication skills.
• Great sense of ownership and ability to work independently with good problem-solving skills.
• Ability to work a fixed European-hours schedule aligned to UK (London) or Paris (CET) business hours to support stakeholders and market activity across both entities.
• Considerable flexibility in working varying shifts to support global teams when required.

What additional skills will be good to have?

• Ability to draft clear, professional business correspondence, reports, and emails.
• Confident telephone and stakeholder communication skills.
• Quick learner with the ability to apply and share knowledge effectively.
• Strong numerical aptitude with the ability to interpret and analyze data.
• Proficient in basic computer applications (e.g., MS Office, Excel, PowerPoint).
• Strong interpersonal skills; able to build rapport with a wide range of people.
• High attention to detail and ability to stay focused when working with large volumes of data.
• Effective multitasking and prioritization skills in a fast-paced and high-pressure environment.
• Committed to equal employment opportunities and an inclusive workplace.