PRISM TECH PRIVATE LIMITED Hiring! Full Time Customer Experience Executive in Southeast (Singapore), Earn up to SGD 2,800 - Ricebowl

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Responsibilities:

Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
As the 2nd level support, review escalated cases and provide advice to frontline agents 
Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc. 
Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
Audit works submitted by agents to ensure data integrity and accuracy
Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes 
Any other ad-hoc tasks as assigned by the Company.