St Giles Wembley Hotel Hiring! Full Time Service Manager in Pulau Pinang, Earn up to MYR 3,000 - Ricebowl

St. Giles Wembley Penang Hotel is a 4 star hotel located in the heart of historic George Town. Known for our exceptional service and warm hospitality, we pride ourselves on creating unforgettable experiences for both our international and local guests.

We believe that a great guest experience starts with an empowered and passionate team. As we continue to grow, we are looking for dynamic, motivated, and talented hospitality professionals to join our family.

• Trains new guest services department personnel.
• Answers inquiry regarding rates and availability.
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
• Maintains a detailed knowledge about the hotel's services and hours of operations.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Check guests in and out, including preparation of guest bills and authorising payments.
• Dealing efficiently with day to day billing and guest service queries.
• Report anything considered a health and safety hazard.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
• Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
• Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

Why you'll love working with us:

At St. Giles Wembley Penang Hotel, we value our employees' hard work and dedication.

Successful candidates will enjoy:

Attractive Remuneration: Competitive basic salary

Comprehensive Benefits: Medical insurance, duty meals, complimentary stay and uniform provided.

Career Growth: Continuous training programs and clear paths for internal promotion.

Work Culture: A vibrant, supportive, and collaborative team environment.

Note: Only shortlisted candidates will be notified for an interview.

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal provided

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Front desk: 1 year (Required)

Language:

• English (Required)

Work Location: In person