PARKROYAL A'Famosa Melaka Resort Hiring! Full Time Front Office Associate (Reservation) in Melaka - Ricebowl

Job Summary

As a Front Office Associate specializing in Reservations, you are the crucial first point of contact for guests planning their stay at the resort. Your primary responsibility is to handle all booking inquiries, manage reservation systems efficiently, and deliver a seamless, welcoming booking experience that reflects the resort's premium hospitality standards.

Key Responsibilities

• Manage Bookings: Handle room reservations, modifications, and cancellations received via phone, email, online travel agents (OTAs), and corporate channels.
• Guest Communication: Provide clear, accurate, and professional information regarding room categories, resort amenities, special packages, pricing, and hotel policies.
• System Management: Accurately enter and maintain guest profiles, payment guarantees, and special requests within the hotel’s Property Management System (PMS).
• Maximize Revenue: Actively upsell higher room categories, extended stays, and resort experiences (such as spa packages or dining at Ya Yuen or Spice Brasserie) to optimize hotel occupancy and revenue.
• Inventory Control: Monitor room availability and coordinate closely with the Front Office and Revenue management teams to prevent overbooking and manage waitlists.
• Billing & Pre-Arrivals: Verify billing instructions, process advance deposits, and review daily arrivals to ensure all guest preferences and VIP details are noted before check-in.

Requirements & Skills

• Experience: Prior experience in hotel reservations or a Front Office role within a resort or hospitality environment is highly preferred.
• System Literacy: Familiarity with hotel reservation software and property management systems (such as Opera PMS) is a strong advantage.
• Communication: Excellent verbal and written communication skills in English and Bahasa Malaysia. The ability to handle customer queries with patience and a professional phone etiquette is essential.
• Detail-Oriented: Exceptional organizational skills and high attention to detail when managing numerical data, guest details, and billing information.
• Flexibility: Ability to work flexible hours, including weekends and public holidays, depending on operational demands.

Benefits:

• Free parking
• Maternity leave
• Parental leave

Work Location: In person