全职 Associate Manager, Customer Experience 工作, 薪水, Permodalan Nasional Berhad Federal Territory 公司招聘中 - Ricebowl

Are you passionate about designing seamless customer journeys and driving organisation-wide impact? We are looking for an Associate Manager, CX Strategy & Governance to lead and elevate our customer experience framework across the organisation.

In this role, you will play a key part in shaping how we deliver consistent, high-quality experiences while strengthening trust and engagement with our customers.

What You’ll Be Doing :

• Develop and drive the enterprise-wide Customer Experience (CX) strategy, ensuring alignment with business goals and customer expectations
• Design and implement CX policies and frameworks, including complaint handling, escalation procedures, and service recovery
• Build and maintain CX measurement tools (journey mapping, CX scorecards, NPS, CES, VoC framework) to track and improve performance
• Partner with senior stakeholders to embed customer-centric practices across the organisation
• Monitor adherence to CX governance standards and continuously refine them in line with evolving organisational priorities

Requirements :

Qualifications

• Bachelor’s Degree in Technology, Design, or related field is an added advantage

Experience

• Minimum 3 years in Customer Experience (CX), User Experience (UX), or service/product design
• Candidates with more than 5 years of relevant experience are strongly encouraged to apply

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to interpret complex data
• Proven ability to influence stakeholders and drive decision-making
• Excellent communication and presentation skills, with experience engaging across different levels

Why Join Us?

• Be part of a team driving customer-centric transformation at scale
• Work closely with senior leaders and cross-functional teams
• Shape impactful initiatives that improve customer trust, quality, and experience

Apply now or reach out to learn more — we’d love to connect with you!