Vinda SEA Hiring! Full Time Customer Service Assistant in Selangor - Ricebowl

Position Summary

The Customer Service Assistant is responsible for supporting order fulfillment and product return processes through accurate documentation and timely coordination with internal and external stakeholders. The role works closely with the Commercial team and Third-Party Logistics (3PL) providers to ensure customer orders are processed, delivered, and returned efficiently in accordance with established service and delivery KPIs.

The incumbent will play a key role in maintaining operational accuracy, resolving delivery-related issues, and ensuring a high level of customer satisfaction through effective order management and coordination

.
Working Location: Vinda SEA HQ (Bandar Bukit Raja, Klang, next to Setia Ala

m)
You will play an important role

to:1) Sales Order Process

• ingEnsure Sales Orders from Commercial team are uploaded and process accordingly within cut off time giv
• en.Ensure fulfillment of orders based on customer priority as per agreed by Sal
• es.Work closely with 3PL to ensure delivery fulfillme

nt.
2) Goods Return Proces

• singEnsure all Sales Return Note submitted by Commercial team is process according to the agreed timeline and tracking of damaged / good stocks return completed up to Credit Note issua
• nce.Ensure all Trade Return Note submitted by 3PL is process according to the agreed timeline and completed up to Credit Note issua
• nce.Ensure proper filing of documents including POD return from de

pot.
3) Depot Opera

• tionsEnsure process compliance in Depot operations from replenishment up to invoicing and maintenance of depot stocks including clearance of old promotions and slow-moving st

ocks.
4) Customer S

• erviceAttend to complains or issues highlighted by Commercial Team an

d 3PL.
To be successful in this role, you will need t

• o have:Diploma in Business Studies or any other relevant field. The equivalent of this in working experience is also acceptable for this po
• sition.At least 1-year working experience in order processing role in a fast-paced envir