Duration of Contract: 1 year
Working Hours: 10:00AM - 7:00PM
Job Responsibilities:
Provide tier 1 support to end users through identifying, investigating and troubleshooting of IT problems brought by users of laptops, servers, internal software programs, web and main frame applications
Escalate incoming requests to tier 2 support IT members and follow up where necessary
Provide support reports on related IT members and supervisor in regular basis
Provide training to users
Assist on adhoc IT projects
Job Requirements:
Diploma in IT
Possess good customer service mindset, good communication skill, problem solving and timely response, time and some project management skills
Possess broad-based IT knowledge such as laptop, phone systems, web, required software programs and mainframe applications
Attn: Xin Yi
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EA Personnel Name: Hailey Yang
EA Personnel No: R1876431
EA License No: 16C8004