Bulgari Hiring! Full Time COMMERCIAL TRAINER in 台北市, 台灣 - Ricebowl

Position

A. Position Purpose (a summary of the general nature, level and the reason why the position exists)
To contribute to the growth of the Brand by nurturing a learning culture for Retail and Wholesales in Taiwan.

B. Principal Duties and Responsibilities
 Lead learning solutions addressing selling skills, brand, storytelling, CRM, remote selling, soft skills and Jewellery Watches & Accessories collections etc.
 Work with store managers and business partners on sales, CRM & Service KPI analysis and related action plans to increase clients’ satisfaction and sales results
 Develop and follow up on action plans related to Mystery Shopping, Voice of Client initiatives
 Be accountable for design, deployment and co-ordination of training events conducted by local trainers or by external consultants based on frontline training needs and retail priorities
 Be responsible for defining the right audience, planning the calendar of activities and all aspects related to the locally executed trainings based on business priorities and people development strategies
 Participate in the TTT - train the trainer sessions organized from corporate training department
 Drive coaching culture and influence store leaders to own people development, learning implantations and follow ups to enhance client journey
 Drive e-learning completion rate and promote different learning and communication platforms introduced by headquarter
 Spend no less than 30% of time (and as per needed) on shop floor conducting coaching observations and to ensure service excellence
 Be responsible for planning and optimising the training budget for both domestic stores & travel retail
 Work with wholesale a team to ensure all training programs (digital, in-store & classroom) are undertaken in an effective and efficient manner by business partner
 Expertise in selling skills for luxury creations (Watches & Jewellery background preferred)
 Expertise in coaching techniques
 Strong Experience in training program design, deployment and follow up
C. Others Qualification
 Expertise in selling skills for luxury creations (Watches & Jewellery background preferred)
 Expertise in coaching techniques
 Strong Experience in training program design, deployment and follow up
 Business Awareness
 Flexibility & Agility
 Stakeholder management
 Influential skills
 Knowledge of Bulgari creations
 Technical knowledge on gems & watches
 Training methodologies, processes & tools
 Selling and communication technique
 Coaching technique
 CRM
D. Academic Background requirement
 University Graduate with luxury retail background preferred, advanced with professional certifications in gems, watches and learning & development.
E. Working Experience requirement
 At least 6+ years’ experience in training / retail function; over 2+ years in managerial role
 With GIA and FHH holder is definitely a plus