HUCKLEBERRY HOSPITALITY GROUP SDN BHD Hiring! Full Time Assistant Operations Manager in Federal Territory, Earn up to MYR 4,000 - Ricebowl

• Review and optimize weekly staff schedules to ensure appropriate manpower planning across all shifts and outlets.
• Monitor attendance and shift compliance; address absenteeism or staffing gaps in coordination with HR.
• Supervise outlet teams, including outlet supervisors and service staff, to ensure smooth daily operations.
• Support staff development through structured training programs, on-the-job coaching, and service briefings.
• Lead regular outlet meetings to align teams on service goals, sales targets, and company updates.
• Ensure accurate and timely completion of monthly inventory counts, with reports submitted to HR every end of month (on time).
• Monitor inventory to avoid overstocking or stockouts, and implement controls to reduce wastage.
• Set and manage the monthly purchasing budget based on projected sales and operational needs.
• Oversee purchasing activities via the OSI (Ordering System Interface) system to ensure timely, accurate, and cost-effective procurement.
• Coordinate with suppliers and vendors for quality, pricing, and delivery timelines.
• Act as the primary point of contact for POS system issues; liaise with IT/vendors for resolution and improvements.
• Train staff on POS usage, including cash handling and basic troubleshooting.
• Audit POS reports to ensure accuracy in sales, voids, and cash reconciliation.
• Drive high standards of customer service with a focus on hospitality and personalized guest engagement.
• Lead upselling initiatives through service strategy and staff training.
• Maintain records of retail/bar sales and stock usage for operational analysis.
• Collaborate with the marketing team to execute promotions and seasonal product plans.
• Ensure compliance with all food safety, hygiene, and cleanliness regulations.
• Conduct regular health and safety checks; take corrective actions when needed.
• Collaborate with HR and the GM on all Industrial Relations (IR) matters, including discipline and grievances.
• Submit operational reports covering sales, inventory variances, labor costs, and any incidents.
• Event Operations – To be in charge of any event operations whenever required.
• Grab Platform Management – To oversee and manage the Grab delivery platform for all outlets.

Pay: RM4,000.00 per month

Benefits:

• Meal allowance
• Professional development

Work Location: In person