- 4 SHENTON WAY Central Region (Singapore) Singapore
APAR TECHNOLOGIES PTE. LTD. Hiring! Full Time L1 Application Support Analyst in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl
L1 Application Support Analyst
APAR TECHNOLOGIES PTE. LTD.
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Job Description
Responsibilities
- Act as the first line of support for application incidents and service requests via ServiceNow or Jira Service Desk.
- Log, categorize, prioritize, and track incidents following ITIL-based processes while ensuring SLA adherence.
- Provide first-call resolution wherever possible and escalate complex issues to L2/L3 with complete diagnostic details.
- Monitor application health using tools like CloudWatch, Datadog, or Splunk and proactively raise alerts for anomalies.
- Perform initial triage using logs, event viewers, and basic SQL validation to identify root causes.
- Support end users with access issues, workflow guidance, password resets, and application usage queries.
- Collaborate with technical teams during incident bridges, post-incident reviews, and change validation activities.
- Maintain documentation, update knowledge base, and ensure compliance with SOPs, security policies, and ITIL practices.
EA Number: 11C4879
Reg. ID : R26161692
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