PA Recruitment Hiring! Full Time Custody Support in - Ricebowl

Summary:

Client Service Analyst is responsible for maintaining strong client relationships with existing clients and internal/external business partners and regulators.

This role requires the individual to have:

• Strong communication and interpersonal skills; and is solution-oriented to ensure that excellent services are provided to clients.
• High analytics and able to analyst client revenue numbers.
• Able to embrace change and willing to address challenges.
• To support client service manager and relationship manager in day to day activities.

Job Scope

• Deliver highly valued services to clients to ensure quality services are consistently delivered when handling day to day client enquiries via email and phone call.
• Coordinate with various departments on any queries which requires support from these departments.
• Completion of Client Tickets in Sales Force System.
• Preparation of Revenue Report for Sales team.
• Preparation of Audit Confirmation Request for Bursa Malaysia.
• Preparation of client weekly or monthly report ( CSDR Report, Account Reconciliation Report, Client MI report)
• Filing of client documents via Smartdoc and physical file (if required).
• Support senior client service officer in handholding for client KYC onboarding.
• Perform other duties as and when required.