JOB DESCRIPTION
• Handle customer enquiries via WhatsApp, phone calls, Facebook, website, and other online platforms.
• Recommend suitable rental vehicles based on customer needs and budget.
• Prepare quotations, confirm bookings, and follow up with potential customers.
• Process rental reservations, payments, and customer documentation.
• Prepare and explain rental agreements, terms, and conditions to customers.
• Coordinate vehicle handover and return arrangements with the operations team.
• Assist customers with rental extensions, vehicle exchanges, and general support during the rental period.
• Ensure customer records, booking details, and payment information are accurately maintained.
• Follow up on customer feedback and encourage repeat bookings and referrals.
• Achieve monthly sales and booking targets set by the company.
• Perform administrative and operational duties related to daily car rental operations.
• Maintain professional communication and provide excellent customer service at all times.
• Proficient in Microsoft Office applications (Excel, Word, and Power Point)