PARKROYAL COLLECTION Pickering, Singapore Hiring! Full Time Concierge in - Ricebowl

Recognised with one MICHELIN Key in the 2025 MICHELIN Guide, PARKROYAL COLLECTION Pickering is an iconic hotel-in-a-garden located at the gateway to Singapore’s Central Business District. Celebrated for its biophilic design and sustainability ethos, the hotel seamlessly weaves lush greenery into its architecture, offering 367 nature-inspired rooms and suites with city or garden views. Dining and wellness experiences are thoughtfully curated, complemented by attentive, genuine service. With environmental responsibility embedded across operations, the hotel presents a luxury lifestyle experience that cares for both people and planet.

The Role

We are seeking a passionate and service-oriented individual to join us as a Bellman & Concierge. This dual-role is essential in delivering seamless and memorable guest experiences.

Key Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression of the hotel.
• Assist guests with luggage handling, room escorting and orientation of room facilities.
• Provide accurate information on hotel facilities, services and local attractions.
• Support loyalty programme enrolments and assist with VIP guest arrangements.
• Coordinate guest arrivals, departures and room moves in collaboration with Front Office and Housekeeping teams.
• Arrange transportation services such as taxis, airport transfers and other guest travel requests.
• Maintain the cleanliness, order and welcoming atmosphere of the lobby, entrance and driveway areas.
• Communicate guest requests and feedback promptly to relevant departments to ensure service excellence.
• Ensure proper handling and security of guest belongings while adhering to hotel safety and security procedures.
• Provide operational support during peak periods, events or when required by the Front Office team.
  
  

Talent Profile

• Prior experience in hospitality, guest services, concierge or bell service is preferred but not mandatory.

• Strong interpersonal and communication skills with a warm and professional demeanour.
• Ability to work in a fast-paced hotel environment and handle multiple guest requests efficiently.
• Physically able to assist with luggage handling and standing for extended periods.
• Willingness to work rotating shifts, weekends and public holidays.
• A positive attitude with a strong commitment to guest service excellence.