Michael Page Hiring! Full Time Senior App Support Analyst (1 year contract - renewable) in - Ricebowl

• Opportunity to work in a Global Financial Institution
• Hands-on ownership of critical systems with cross-functional collaboration
  
  
  

About Our Client

Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.

Job Description

Key Responsibilities:

• Support applications across Corporate Services, IT Security, HR, and other domains
• Provide L1/L2 support, managing incidents, service requests, and problem resolution across a broad application portfolio
• Act as a key point of contact for users via phone, chat, email, and ticketing systems
• Troubleshoot issues and collaborate with project, infrastructure, and production teams to ensure timely resolution
• Maintain accurate documentation of support activities and drive reporting on escalations and ticket status
• Perform daily health checks to ensure system readiness and stability before business operations
• Support team effectiveness by coaching peers and participating in shift rotations, including after-hours and on-call coverage
  
  
  

The Successful Applicant

A Successful Candidate Should Have

• Bachelor's degree in Computer Science or a related field
• Minimum 6+ years of experience in application support or development
• Strong analytical, logical thinking, and problem-solving capabilities
• Solid technical foundation in application servers, IT production environments, and deployment pipelines
• Proficiency in database scripting and programming/scripting languages
• Experience in Corporate IT, IT Security, or related domains, with strong communication skills to engage both technical and non-technical stakeholders
• ITIL certification preferred, with added advantage in cybersecurity certification, and a proactive, adaptable, team-oriented mindset
  
  
  

What's On Offer

Why this role?

• Professional development and growth opportunities
• Collaborative and multicultural work environment
• Exposure within a leading global financial institution
• Opportunity to influence technology decisions impacting core banking operations
  
  
  

Contact: Cheryl Sim (Lic No: R24123823 / EA no: 18C9065)

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Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.