- Kuala Lumpur Federal Territory Malaysia
Shopee Hiring! Full Time Fraud Review Executive in Federal Territory - Ricebowl
Working Location
Job Description
Responsibilities
Job Description
- Attend to a myriad of daily tasks qualitatively and quantitatively by working on a number of queues in which fraud operations are heavily reliant on.
- Thoroughly investigate real time and backdated accounts along with their respective orders to mitigate risks based on various pre set risk rules.
- Liaise with banking, legal and enforcement sectors to curb losses for our end users.
- Assist CS agents on their quest to resolve shopee’s customers’ issues and inconvenience by responding to their inquiries readily.
- Actively engage in a variety of Ad-hoc tasks by initiating test runs for a new course of action, working on executive escalations and more.
- Study issues faced by customers’ in real time via a portal and take actions accordingly if necessary.
- Review sellers’ applications to become preferred or preferred plus sellers and approve or decline based on criterias met needed for the upgrade.
- Must have 2-3 years of experience in a similar role and related field.
- Intermediate level of knowledge in Microsoft Excel along with Google suite editor such as Google Sheets and Slides.
- Enjoy working efficiently and independently in a fast-paced, high-volume environment.
- Possesses excellent communication skills in local dialects, must be able to confidently present data and ideas to stakeholders.
- Must be comfortable working on a 24/7 rotating basis shift environment.
- (Good to have) SQL (Structured Query Language) knowledge and skills mainly to extract data.
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