- Petaling Petaling Selangor Malaysia
Working Location
Job Description
Responsibilities
Job Description:
Attend to enquiries via phone calls, emails, and walk-in customers on ticketing matters such as flight bookings/reservations, hotel bookings, travel insurance arrangements, visa applications, etc.
Source and provide attractive airfares in accordance with corporate travel policies.
Responsible for administrative work related to ticketing, including the issuance of tickets, invoices, exchange orders, refunds, ADM, ACM, etc., in a timely manner.
Perform any other duties as assigned by the superior from time to time.
Able to work after-office-hours helpdesk on a rotational basis.
Possess knowledge of airline rules, regulations, and fare rule interpretation.
Requirements:
Min. SPM or IATA/UFTAA Diploma.
Min. 3 years’ working experience as a Reservations Consultant (preferably in corporate travel agencies).
Computer literate (basic Microsoft applications).
Good communication skills in English and Bahasa Malaysia (spoken & written).
Able to work independently with minimum supervision.
Knowledge of SABRE and POWERSUITE.
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