RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Technical Support Engineer in - Ricebowl

We're Hiring: Technical Support Engineer!

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team in Singapore. The ideal candidate will have a passion for technology and a strong desire to help customers resolve their technical issues efficiently.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Technical Support Engineer

What You'll Do:

Job Description 

• Monitor and manage the system to ensure that all system parameters are optimum. 
• Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum. 
• Manage number of inbound and outbound calls in a timely manner 
• Follow communication “scripts” when handling different topics 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
• Build sustainable relationships and engage customers by taking the extra mile 
• Keep records of all conversations in our call center database in a comprehensible way 
• Collect, collate, compute and calculate the various support KPIs 
• Colate, compute and calculate the various system performance from system/application logs. 
• Other administrative tasks, documentation and creation reports to be assigned. 
• Conduct investigation activities to be assigned. 
  
  

Job Requirements 

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent 
• Minimum 1 to 2 years of relevant experience 
• Relevant experience as a monitoring center engineer 
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage 
• Basic knowledge in Networking and Database management will be added advantage 
• Airport operations background will be added advantage 
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges 
• Ability to work responsibly, independently and in a team 
• Able to interact with all levels of people and work under stress 
• Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc. 
• Training will be provided 
  
  

Working hours 

Rotating 12 hours shift or as assigned. 

4days 12 hours and 3 days rest 

Followed by 3 days 12 hours and 4 days rest

Ready to make an impact? Apply now and be part of our dynamic team!