Net2Source Inc. Hiring! Full Time Help Desk Analyst in Selangor - Ricebowl

Role- Help Desk Support (Cantonese, Mandarin)

Role Type- Full Time

Experience- 1+ Years

Location- Petaling Jaya

Skills- IT Support, Help Desk, IT Analyst, Help desk Support

Job Description

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Key Responsibilitie

• s:Provide first-level technical support for Warehouse Operations Systems and related application
• s.Log, track, troubleshoot, and resolve incidents within agreed service level
• s.Coordinate with vendors and internal teams for issue resolution and system maintenanc
• e.Communicate effectively with customers and stakeholders regarding incidents, updates, and resolution
• s.Perform administrative tasks, including ticket management, reporting, and documentatio
• n.Follow and maintain Standard Operating Procedures (SOPs) for support activitie
• s.Support system testing, validation, and simulation exercises to ensure operational stabilit
• y.Participate in rotational standby support after working hours and on weekends as require

d.Requirement

• s:Experience in Help Desk, IT Support, or Application Support role
• s.Strong incident management and troubleshooting skill
• s.Good communication and customer service abilitie
• s.Experience coordinating with external vendors and internal stakeholder
• s.Familiarity with SOP-driven environments, testing processes, and operational suppor