Wine Connection (Singapore) Hiring! Full Time Senior Manager, Technology in - Ricebowl

About Us:

Wine Connection owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of 300+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.

Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Asia with over 100 outlets to date, and counting.

KEY RESPONSIBILITIES:

IT TRANSFORMATION & PROGRAMME DELIVERY

1. Lead the end-to-end delivery of IT transformation programmes, including major system upgrades, platform migrations, and business application overhauls — from requirements definition through implementation, testing, and post-go-live stabilisation.
2. Serve as the primary IT project lead for business-critical technology initiatives; manage implementation partners, vendors, and internal stakeholders to ensure delivery within scope, timeline, and budget.
3. Collaborate with Finance, Operations, and other business functions to define technology requirements and ensure solutions are fit for operational purpose.
4. Drive post-implementation adoption, user enablement, and continuous improvement of key business systems.
5. Identify and lead initiatives that improve system integration, operational efficiency, and digital capability.

IT GOVERNANCE & STANDARDS

1. Establish and maintain IT governance frameworks, policies, and operational standards to ensure consistent, secure, and compliant IT practices across the Group.
2. Own IT risk management — maintain a risk register, define mitigation plans, and provide regular reporting on IT risk and controls to senior leadership.
3. Define and uphold documentation standards covering system architecture, process flows, change management records, and IT policies.

IT OPERATIONS & INFRASTRUCTURE

1. Manage and maintain all IT infrastructure including servers, networks, cloud environments, and end-user devices across company operations.
2. Oversee IT helpdesk and service desk functions, ensuring timely resolution of incidents and service requests.
3. Manage IT vendors, service contracts, and licensing agreements; evaluate and recommend technology solutions.
4. Ensure system uptime, performance, and business continuity through proactive monitoring and maintenance.

CYBERSECURITY & COMPLIANCE

1. Implement and maintain IT security policies, access controls, and data protection measures in line with Group standards.
2. Monitor and respond to cybersecurity threats; conduct regular vulnerability assessments and audits.
3. Ensure compliance with relevant data protection and IT governance regulations (e.g. PDPA Singapore) and equivalent local regulations.

AI ADOPTION & ENABLEMENT

1. Assess and identify opportunities to introduce AI tools and capabilities that improve operational efficiency, decision-making, and employee productivity across the organisation.
2. Evaluate, pilot, and implement AI solutions in a pragmatic and phased manner — balancing innovation with practicality, cost, and risk.
3. Work with business units to understand workflows and identify where AI can create the most meaningful impact; translate use cases into concrete implementation plans.
4. Drive change management and user adoption for AI tools — ensuring employees are equipped, confident, and supported in using new capabilities.
5. Establish guardrails, usage policies, and governance standards for AI adoption to ensure responsible and compliant use across the organisation.
6. Stay current on AI developments and emerging tools; bring informed, grounded recommendations to leadership on where and how to invest.

TEAM & STAKEHOLDER MANAGEMENT

1. Lead and develop the IT team; provide day-to-day guidance, performance management, and capability development.
2. Provide regular reporting on IT performance, incidents, projects, and risk to the Head of Department.
3. Build and maintain effective working relationships with IT counterparts and business stakeholders across markets as cross-market responsibilities develop.

REQUIREMENTS & QUALIFICATIONS:

• Diploma or Degree in Computer Science, Information Technology, or related field
• Minimum 5 years of IT experience with at least 2 years in a supervisory or senior individual contributor role
• Proven hands-on experience in IT infrastructure, networking, and systems administration
• Experience managing IT vendors and service contracts
• Experience in a multi-site or group company environment preferred
• Strong knowledge of network infrastructure (LAN/WAN, VPN, firewalls)
• Proficiency in Windows Server, Active Directory, and cloud platforms (Azure / AWS)
• Familiarity with IT service management frameworks (ITIL)
• Understanding of cybersecurity best practices and data protection compliance
• Experience with ERP or POS systems is an advantage

Perks and Benefits:

• Company Culture: Our company values teamwork, collaboration, and a positive work environment. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family!
• Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded.
• Career Growth Opportunities: We believe in fostering a culture of learning and development. You'll have access to ongoing training programs, workshops, and opportunities for career advancement within our company.
• Food & Beverage and Retail Discounts: As a valued member of our team, you'll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.
• Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You'll be part of a fun dynamic team where your ideas are valued, and you'll have the freedom to express your creativity.
• Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognized and rewarded through various employee recognition programs.

By applying for this role, I consent to the Company in using my information submitted to assess my suitability for the role and for future recruitment purposes for a period of 1 year.