Full Time Operations Administrator-Fresh Graduates Jobs, in Chubb Kuala Lumpur - Ricebowl

Role Purpose

Provide accurate and timely processing support for commercial underwriting and policy servicing activities within CBSM. The role contributes directly to operational efficiency and service quality by ensuring transactions meet defined turnaround time (TAT), productivity, and accuracy standards, supporting brokers, underwriters, and internal stakeholders in delivering consistent, high-quality service.

Fresh Graduates are welcome to apply.

Key Responsibiliti

es1.Operations Delivery & Quali

• tyProcess commercial insurance transactions and documentation accurately and within defined service-level timelines (TAT
• ).Ensure all requests, endorsements, renewals, and policy documentation are completed in accordance with underwriting instructions and company policie
• s.Maintain high accuracy and quality in all data entries, documentation, and system update
• s.Adhere to established workflow procedures and service-level agreements, escalating exceptions promptl
• y.Meet or exceed defined performance metrics for productivity, timeliness, and accurac

y.
2.Collaboration & Stakeholder Supp

• ortCollaborate effectively with underwriters, regional operations teams, and CBSM / CBSP colleagues to ensure smooth processing and resolution of reques
• ts.Build strong working relationships with the CBSP (Commercial Center of Excellence), AI, and Quality Assurance teams to align priorities and continuous improveme
• nt.Support operational improvement initiatives and provide feedback on process gaps or recurring issu
• es.Participate in calibration, training, and knowledge-sharing sessions to support a consistent standard of delivery across the te

am.
3.Governance & Compli

• anceEnsure all work complies with underwriting guidelines, company policies, and applicable regulatory or audit standa
• rds.Maintain clear and accurate documentation in workflow systems for audit traceabil
• ity.Participate in periodic quality reviews and internal audits, providing timely responses and corrective actions where requi

red.
4.Continuous Improv

• ementIdentify and recommend process enhancements or automation opportunities to improve efficiency and accu
• racy.Participate in operations improvement projects where applicable, contributing to CBSM’s Radical Transformation ag
• enda.Actively seek to improve personal productivity and technical proficiency through ongoing learning and feed