TOTAL EBIZ SOLUTIONS PTE. LTD. Hiring! Full Time L2 Application Support Engineer in Central Region (Singapore), Earn up to SGD 6,000 - Ricebowl

Key Experiences and Qualifications We Seek Educational Background: Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: 3–5+ years of relevant experience in application support, systems support, or operations roles. Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: Strong hands-on experience with: Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) Linux/Unix environments Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. Basic knowledge on REST APIs, system integrations and authentication design Understanding of incident, problem, and change management processes. Problem-Solving Skills: Strong analytical and troubleshooting skills. Ability to break down complex incidents into clear, actionable steps. Calm and methodical approach when handling production issues under pressure. Operational Practices: Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): Experience supporting cloud-native or microservices-based systems. Basic scripting skills (e.g. Bash, Python) for automation. Experience working in government, regulated, or large-scale enterprise environments. Knowledge of disaster recovery and business continuity planning.