Randstad Malaysia Hiring! Full Time Head of Student Services in Selangor - Ricebowl

about the company

We are representing a few education instituions in Malaysia to seek for a Head of Student Services. The institutions serve as a strategic springboard for ambitious students aiming to secure placements at the world's most elite universities.

about the job

As the Head of Student Services, you will hold accountability for the student campus experience. You will drive excellence across crucial operational functions, including registration, data-driven student records governance, and student disciplinary frameworks. You will work in lockstep with the University Relations Department, Academic Office, and Principal's Office to co-steer critical initiatives in alumni relations, scholarship administration, and holistic student development.

qualifications and skills

• Ability to lead and manage overall student services operations, develop strategic departmental plans, manage performance evaluations, and direct the yearly operational budget and expenditures.

• Skill in coordinating student registration, and induction programmes, while overseeing complex campus accommodation setups and liaising with facilities maintenance.

• Expertise in managing student databases, maintaining secure personal and disciplinary records, and compiling comprehensive welfare and compliance reports for parents, sponsors, and management.

• Strong capability in enforcing student codes of conduct, managing disciplinary matters, and providing compassionate emotional, academic, and pastoral support alongside residential staff.

• Specialized skill in coordinating institutional documentation and liaison efforts to satisfy external regulatory requirements and accreditations, including MyQuest, MOHE, and MQA.