Tinker Society Hiring! Full Time AI Operations Lead in Federal Territory, Earn up to MYR 8,000 - Ricebowl

About the Role:

Tinker Society is a creative powerhouse, digital marketing engine, and production house delivering work that connects and converts across social media, branding, and performance marketing. We are in the middle of a digital-first operational transformation—and we need someone who lives at the intersection of creative media, tool optimization, data, and agency workflows to help our team and our clients move at lightning speed.  

This is not a traditional administrative or basic coordination role. We are looking for an Operations & Automation Lead / Workflow Engineer who can break down the complex, multi-step processes across our creative, production, and marketing teams, design clean workflows around them, and automate them end-to-end. You will sit at the absolute core of our future-focused agency positioning, driving internal transformation and building the systems that make our talent unforgettably efficient.

What You’ll Do

• Streamline & Automate Agency Workflows: Sit with our creative, digital marketing, and multimedia production teams. Map out exactly where time is being lost to manual execution, and build modern automations to completely eliminate it.
• Architect with Low-Code & Cloud Integrations: Act as our ultimate power user and systems architect for platforms like Claude and Perplexity. You will chain workflows together, connect software APIs, handle webhooks, and integrate our tool stack seamlessly into Slack, Notion, our internal databases, and client CRMs.
• Own and Optimize the Agency Tech Stack: Take full operational ownership of our agency's toolkit. You will manage, optimize, and streamline access, templates, and pipelines across:
• Productivity & Knowledge: Notion, Slack, and Workspace platforms.
• Creative Production Pipelines: Supporting workflows for creative asset and video management platforms.
• Connections & Automation: Claude and Perplexity, messaging integrations, and CRM dashboards.
• Build Custom Workflows & Dashboards: Design and deploy smart internal integrations (like automated Slack notifications or data relays) to assist teams with instant asset tracking or brief generation. Build clean, automated dashboards that track performance metrics so our strategic insights flow automatically.
• Drive Agency Innovation & Team Training: Turn your custom workflows into highly practical Standard Operating Procedures (SOPs). Run internal workshops and training sessions for the rest of the team so the productivity gains compound across all of Tinker Society, upskilling everyone from copywriters to video editors.

Stay on the Operational Frontier: We move fast, and the digital landscape changes weekly. You will actively track new software releases, automation updates, and productivity tools. Test them against real Tinker Society problems, and strategically decide what is worth adopting.