AIA Singapore Hiring! Full Time Business Analyst, Advanced Operations Solutions (Systems) in East Region (Singapore) - Ricebowl

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

The Business Analyst will support the execution and implementation of system enhancements. This role focuses on delivering both strategic initiatives and BAU improvements, ensuring alignment between business needs and technology solutions.

Key Responsibilities

• Support end-to-end delivery and implementation of strategic projects and BAU enhancements
• Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions
• Ensure business requirements are comprehensive, accurate, and future-ready
• Partner with Technology teams to evaluate solution options and recommend optimal approaches
• Translate business requirements into UAT scenarios, test conditions, and expected outcomes
• Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies, including defect management and resolution tracking
• Monitor project progress, track milestones, and escalate risks or issues proactively
• Contribute to project planning, including timelines and resource coordination
• Provide guidance and coaching to junior team members and testers during UAT execution
• Support business readiness, including preparation and review of training materials
• Drive continuous improvement initiatives, applying structured problem-solving to enhance processes, quality, and delivery efficiency
  
  

Requirements

• Diploma or Degree in Business IT, Computer Science, or a related discipline
• Minimally 6 years of working experience in Life & Health Insurance Operations, with policy servicing knowledge preferred
• Familiar with Software Development Lifecyle (SDLC)
• Proven experience in Business Analysis and User Acceptance Testing (UAT)
• Strong analytical and problem-solving skills with a structured, logical approach
• Excellent stakeholder management, communication, and documentation skills
• Strong organizational skills with the ability to priorities, multitask, and meet tight deadlines
• High attention to detail and commitment to quality
• Ability to work independently with minimal supervision as well as collaboratively in a team
• Comfortable working in a fast-paced, dynamic environment
• Positive attitude with a willingness to learn, share knowledge, and continuously improve
• Experienced with Integral Life (Life 400/Asia AS400) is preferred
• Working knowledge of SQL for data analysis, validation, and troubleshooting
• Certification in Lean, Kaizen, or familiar with Continuous Improvement methodologies is preferred, with the ability to identify inefficiencies and drive incremental improvements
  
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!