全职 Assistant Manager, Operations - Technology 工作, 薪水, Fullerton Financial Holdings 公司招聘中 - Ricebowl

PRINCIPAL DUTIES / RESPONSIBILITIES

Support internal IT needs:

• Primary point of contact for end-user computing – user on/off boarding, troubleshooting, and training
• Microsoft 365 tenant administration (Office, Teams, Exchange, Azure AD, etc)
• Monitoring of FFH users/endpoints operational security and compliance via Microsoft Intune
• Manage Microsoft Defender (phishing, malware, risky sign‑ins), implement Safe Links, Safe Attachments, and security hardening, investigate alerts and suspicious activities
• First level support for office network (Corp & Guest wi-fi networks, router admin, VPN admin)
• Procurement/management of IT assets such as laptops and mobile devices
• Liaise with and manage 3rd party IT software/hardware/services vendors
• Support and troubleshoot audio visual equipment such as projectors, AV systems.
• Support with regular IT subscriptions invoice reviewing and payment process
• Ad hoc support on internal FFH IT projects

Support internal Operations needs:

·        Premises and physical security – CCTV and access card system monitoring and administration

·        Business Continuity measures planning and execution

·        Ad hoc support on internal FFH Operational/Admin initiatives

EXPERIENCE REQUIREMENTS

• Bachelor’s degree/tertiary qualification in Information Technology, Computer Science or related field preferred
• At least 3-6 years’ work experience in an IT related field, out of which:
• At least two years practical experience with support/administering organisations on Microsoft 365/Office 365 platform
• At least two years of experience in an end user facing support role, VIP support experience would be a bonus
• Must have good working familiarity with using/supporting Microsoft business applications such as Outlook, Excel, Word, PowerPoint, etc.
• Prior experience with Microsoft 365 tenant administration strongly desired (i.e. Intune endpoint portal, exchange admin portal, security & compliance centre)
• Having some prior experience with IT vendor management (i.e. vendor sourcing, quotation sourcing, purchasing) would be a bonus
• Having some experience outside of the IT field related with office operational needs (i.e. premises/facilities, general admin) would be a bonus