Shengsheng International Hiring! Full Time Operations Manager in - Ricebowl

Are you looking to make a difference in a patient’s life? At Shengsheng International (SSI), you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.

What you will be doing

You will report to CEO. The position will be required to work independently as a member of the Operations team in providing a 24 x 7 customer-focused service to ensure all shipments are managed in a timely manner. This will include, among others:

1.Warehouse Operation

• Load, unload and rack/shelve of packages scheduled for pickup/delivery/temporary storage
• Check and confirm the correctness and completeness of consignments during pickups/deliveries
• Compare received materials with documentation to certify concordance or identify discrepancies
• Perform pre-pickup package preparation, specifically: preconditioning and pre-placement of packaging-materials and cooling-media; marking and labelling of shipments as per regulations
• Manage the staging and sorting areas (packaging, supplies, labels, etc) to ensure proper placement of things according to labelled areas
• Managing warehouse inventory accurately & efficiently AND maintaining required hygiene conditions (for packages and the entire warehouse environment)

2.Shipment Operation

• Process job orders, organize collection and delivery of customer shipments (with internal/external drivers), and liaise with customers, agents, carriers, and other SSI offices for othertasks
• Create, edit and maintain jobs (Exports /Imports) in the IT system
• Provide a communication link between customers and office staff reporting any customer feedback immediately to operations

What your background should look like (minimum qualifications)

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Strong customer service and/or operational experience
• Experience with logistics process AND project management
• An understanding of Imports and Exports processes and statutory requirements
• Sound experience using the Microsoft Office Suite, including Wordand Excel
• Cold Chain package handling and/or shipment management knowledge a plus

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

• Strong interpersonal and communication skillsSound level of numeracy and demonstrated attentionto detail
• Strong time management and organisational skills
• Sound written and verbal communication skills
• Problems solving skills
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
• A calm and customer focussed approach
• Ability to takeinitiative
• Willingness to learn