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Standard Chartered Bank (Hong Kong) Ltd Hiring! Full Time PvB Client Transacting Manager in Hong Kong - Ricebowl
PvB Client Transacting Manager
Standard Chartered Bank (Hong Kong) Ltd
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Job Description
Responsibilities
Job Summary
This role holder is accountable for Client Transacting. Be responsible for the key set of controls and reviews over the wide variety of transactions initiated by Private Bank before “handed off” to GBS Operations.
To ensure all the activities relating to Data Maintenance, operations control, government enquiries are promptly and properly handled.
Key Responsibilities
To manage and keep track GBS Operations objectives and performance to ensure transactions processed in good quality and control
Liaising with CA \ CSM to obtain outstanding client information and documents
To adhere to the agreed KCSA plan and approach, proper record all KCSA related activities.
To provide guidance on daily process requirements on all PvB related system to CA \ CSM and GBS Operations across the regions.
Manage GBS Operations performance by provide sufficient guidance to GBS Ops
To verify and ensure the transactions processed are compliance with bank policies and procedures.
To support the ad hoc projects assigned by senior management.
To verify all relevant transactions are in order before submitting to GBS Ops
To ensure pre-approval on all exceptions according to bank policies and DOA.
To agree with GBS Ops, extra / additional control and monitoring responsibilities, ensure no gap on transactions processed.
Handle enquiry from PvB and GBS Ops, front office and various departments
Responsible to review and update the DOI.
Processes
Verify and ensure Client Investment Profile and Vulnerable client update in T24 & CAP systems are accurately and effectively.
Ensure IA Tagging & un-tagging update in T24 are accurately and effectively.
Ensure Bonus Saving set up in T24 are accurately and effectively
Verify and ensure Direct Access Client Services (DACS) On & Off Boarding adhere to DACS guideline and record proper update in T24
Ensure Safe keeping code and account are proper set up in T24
Ensure BPA EQ Preferred Commission Rate proper set up in T24
Responsible for BCAN registration process.
Responsible for Reverse Enquires process.
Responsible for daily reporting to WMPS and various departments
Perform system enquiries, collect and consolidate information and documents form the relevant documents and provide appropriate reply
Process audit confirmation requests from accounting \ audit firms
Process regulatory requests
Process on SMS notification report to ensure FO being informed.
Monthly review CIP
Process on Bilateral Pricing Agreement
Process on Standard & non-standard communications
Control and monitor the opt-in / out request to adhere PDPO
Control and monitor Returned mail process
Perform ad hoc projects assigned by management and business
Act as Dormant Account Documentation Custodian that requires under dual control
Participate on the system upgrade, UAT and implementation
Control and monitor on monthly statement process
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
PvB GBS Operations
PvB Front Office HK & SG
PvB Client On-boarding Team
PvB CAR Static & Maintenance Team
PvB Control & Supervision
PvB Legal & Compliance
PvB Change & Delivery
PvB BORM
Retail – Account Investigation Team
Retail – Vendor Management Team
External Vendor
Tech support
Qualifications
Interpersonal skills, influencing and supervising others
Strong communications skills (oral, written)
Expert knowledge of products, transactions and services that will be initiated by PvB.
Meticulous with the ability to multi-tasks
Strong banking operations background, knowledge on both PvB and Retail
Awareness of controls and procedures, and the ability to identify and resolve any control issues that may arise
Skills and Experience
Operations – Back Office
Process Improvement
Process Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Full-time
This role holder is accountable for Client Transacting. Be responsible for the key set of controls and reviews over the wide variety of transactions initiated by Private Bank before “handed off” to GBS Operations.
To ensure all the activities relating to Data Maintenance, operations control, government enquiries are promptly and properly handled.
Key Responsibilities
To manage and keep track GBS Operations objectives and performance to ensure transactions processed in good quality and control
Liaising with CA \ CSM to obtain outstanding client information and documents
To adhere to the agreed KCSA plan and approach, proper record all KCSA related activities.
To provide guidance on daily process requirements on all PvB related system to CA \ CSM and GBS Operations across the regions.
Manage GBS Operations performance by provide sufficient guidance to GBS Ops
To verify and ensure the transactions processed are compliance with bank policies and procedures.
To support the ad hoc projects assigned by senior management.
To verify all relevant transactions are in order before submitting to GBS Ops
To ensure pre-approval on all exceptions according to bank policies and DOA.
To agree with GBS Ops, extra / additional control and monitoring responsibilities, ensure no gap on transactions processed.
Handle enquiry from PvB and GBS Ops, front office and various departments
Responsible to review and update the DOI.
Processes
Verify and ensure Client Investment Profile and Vulnerable client update in T24 & CAP systems are accurately and effectively.
Ensure IA Tagging & un-tagging update in T24 are accurately and effectively.
Ensure Bonus Saving set up in T24 are accurately and effectively
Verify and ensure Direct Access Client Services (DACS) On & Off Boarding adhere to DACS guideline and record proper update in T24
Ensure Safe keeping code and account are proper set up in T24
Ensure BPA EQ Preferred Commission Rate proper set up in T24
Responsible for BCAN registration process.
Responsible for Reverse Enquires process.
Responsible for daily reporting to WMPS and various departments
Perform system enquiries, collect and consolidate information and documents form the relevant documents and provide appropriate reply
Process audit confirmation requests from accounting \ audit firms
Process regulatory requests
Process on SMS notification report to ensure FO being informed.
Monthly review CIP
Process on Bilateral Pricing Agreement
Process on Standard & non-standard communications
Control and monitor the opt-in / out request to adhere PDPO
Control and monitor Returned mail process
Perform ad hoc projects assigned by management and business
Act as Dormant Account Documentation Custodian that requires under dual control
Participate on the system upgrade, UAT and implementation
Control and monitor on monthly statement process
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
PvB GBS Operations
PvB Front Office HK & SG
PvB Client On-boarding Team
PvB CAR Static & Maintenance Team
PvB Control & Supervision
PvB Legal & Compliance
PvB Change & Delivery
PvB BORM
Retail – Account Investigation Team
Retail – Vendor Management Team
External Vendor
Tech support
Qualifications
Interpersonal skills, influencing and supervising others
Strong communications skills (oral, written)
Expert knowledge of products, transactions and services that will be initiated by PvB.
Meticulous with the ability to multi-tasks
Strong banking operations background, knowledge on both PvB and Retail
Awareness of controls and procedures, and the ability to identify and resolve any control issues that may arise
Skills and Experience
Operations – Back Office
Process Improvement
Process Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Full-time
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