全职 Senior Services Engineer 工作, 薪水, TT VISION TECHNOLOGIES Pulau Pinang 公司招聘中 - Ricebowl

Company Description

Since its establishment in 2001, TT Vision Technologies (TTV) has been at the forefront of developing and manufacturing state-of-the-art machine vision equipment. Specializing in inspections across industries such as discrete components and chips (IC), optoelectronics (LEDs), and solar wafers and cells, TTV integrates advanced functions like reject handling, testing, and sorting. The company is also a leader in creating vision-guided robotic machines for high-precision tasks including pick and place, machine tending, and more. With a mission to provide innovative integrated vision systems and a commitment to user-friendly technology, TTV is dedicated to driving technological advancements and automation.

Skills & experiences requirement:

• Customer management, Troubleshooting, Critical Thinking, Machine observation, Analysis
• Mechanical installation, machine turning, machine repair, machine setup
• Microsoft office, reporting, data analysis, machine log evaluation
• People management, cost management, optimization

Job Description

• Setting up vision modules, automation equipments, jigs and fixtures by performing hardware configuration, adjustment, alignment, fine tuning and calibration. 
• Setting up vision modules, automation equipments, jigs and fixtures by performing software configuration, calibration, recipe and process program settings. 
• Test and debug vision modules, automation equipments, jigs and fixtures.
• Assure product quality by performing test and check according to QA (Quality Assurance) Protocol before releasing the product for shipment. 
• Involve in the assembly and wiring of vision modules, automation equipments, jigs and fixtures.
• Involve in cleaning, packing, and crating activities for products shipping out from factory. 
• Perform installation, setup, buyoff & commissioning of new equipment at the customer's site in Malaysia or overseas. 
• Provide product training to customers in TT Vision premises and customer's site. 
• Pursue deep product knowledge by working closely with the development and production team as well as attending product training. 
• Act as a single point of contact to customers relating to product technical issues. 
• Lead and perform troubleshooting of product issues with the assistance of a team of customers and developers by identifying root cause(s).
• Take full ownership of reported product issues from the customer and see it through to complete resolution. 
• Advise customers in terms of product operation and application, PM (Preventive Maintenance), spare parts, change requests, upgrades, and other related sustaining topics within product lifecycle. 
• Prepare for on-call emergency situations during normal office hours/nights/weekends and travel to the customer's site on short notice.
• Handle customer's service and support needs fully and timely. 
• Handle escalation from customer/internal teams relating to technical issues following standard procedures. 
• Deliver service requests from customers and scheduled proactive service support.
• Prepare and submit a service report accurately and timely after the completion of service jobs.
• Build and maintain good customer relations.
• Assist the development team to collect field data as well as provide feedback on potential product issues and improvement opportunities. 
• Assist the sales team to identify/highlight potential sales of our products and services.