- Hong Kong Hong Kong
The Langham, Hong Kong Hiring! Full Time Assistant Chief Concierge in Hong Kong - Ricebowl
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Responsibilities
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine. The Langham, Hong Kong hotel is unlike any other.
OUR VISION
Building Great Memories
MAJOR ACCOLADES
Three MICHELIN Stars – T'ang Court, 2016 - 2026
Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025
EarthCheck Certification Master Certificate, 2025
Caring Company Award Advanced Performance, 2004 - 2025
Caring Employer Medal, 2025
The Best of The Best Masterchef – T’ang Court, 2020
Forbes Travel Guide Five-star Award Winner, 2015 - 2019
Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016
Assistant Chief Concierge is responsible for assisting in supervision of the hotel concierge function including the following teams: Bell services, Concierge & valet parking. This position spends the majority of time in the lobby of the hotel so as to manage the service experience and offer personalised services as anticipated.
Responsibilities
Assist the Chief Concierge in carrying out rules, policies and procedures set.
Supervise Concierge Colleagues’ attendance according to the duty roster and supervise their performance while on duty.
Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information and are up-to-date and precise when answering to guests queries.
Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
Conduct training courses for in order to up-keep professional standard of service
Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests.
Stay abreast of all functions and events which take place both inside and outside of the Hotel.
Qualifications
Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
8 years or above experience in Concierge of luxury hotel.
Possess an extensive personal network among the industry.
Profound skill of delegation, leadership, team management, training and customer service.
Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.
To understand more about our people, workplace and the culture, you may watch our latest stories at below: *************
To apply, please send us your resume with current & expected salary to People and Culture Department at [email redacted, apply via Company website]
(Personal data collected will be treated in strictest confidence and only for recruitment purposes)
Full-time,Permanent
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine. The Langham, Hong Kong hotel is unlike any other.
OUR VISION
Building Great Memories
MAJOR ACCOLADES
Three MICHELIN Stars – T'ang Court, 2016 - 2026
Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025
EarthCheck Certification Master Certificate, 2025
Caring Company Award Advanced Performance, 2004 - 2025
Caring Employer Medal, 2025
The Best of The Best Masterchef – T’ang Court, 2020
Forbes Travel Guide Five-star Award Winner, 2015 - 2019
Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016
Assistant Chief Concierge is responsible for assisting in supervision of the hotel concierge function including the following teams: Bell services, Concierge & valet parking. This position spends the majority of time in the lobby of the hotel so as to manage the service experience and offer personalised services as anticipated.
Responsibilities
Assist the Chief Concierge in carrying out rules, policies and procedures set.
Supervise Concierge Colleagues’ attendance according to the duty roster and supervise their performance while on duty.
Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information and are up-to-date and precise when answering to guests queries.
Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
Conduct training courses for in order to up-keep professional standard of service
Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests.
Stay abreast of all functions and events which take place both inside and outside of the Hotel.
Qualifications
Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
8 years or above experience in Concierge of luxury hotel.
Possess an extensive personal network among the industry.
Profound skill of delegation, leadership, team management, training and customer service.
Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.
To understand more about our people, workplace and the culture, you may watch our latest stories at below: *************
To apply, please send us your resume with current & expected salary to People and Culture Department at [email redacted, apply via Company website]
(Personal data collected will be treated in strictest confidence and only for recruitment purposes)
Full-time,Permanent
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