Mason & Co Hiring! Full Time Customer Service (Sales Support) in Johor - Ricebowl

About the Company

This employer is an established organization supporting logistics and supply chain operations within the manufacturing sector. The company is known for its structured processes, operational reliability, and commitment to maintaining efficient warehouse and distribution practices.

About the Jo

bThis role is handling customer service, order processing, invoicing, shipment coordination, and issue resolution. You will work closely with internal teams to ensure accurate order fulfilment and on time delivery

.
Headcount: 2 (1 supporting Taiwan + 1 supporting US

A)
Working location: Kulai, Jo

hor
Working Hours: Mon – Fri, 8am –

5pm
Job Responsibili

• ties:Manage sales orders, order processing, and invo
• icingEnsure accuracy of purchase orders (pricing, quantities, delivery det
• ails)Coordinate with internal teams to support planning and timely del
• iveryMonitor shipments and ensure on-time delivery to cust
• omersHandle customer inquiries and resolve issues pro
• mptlyManage ad-hoc requests such as urgent orders or delivery ch
• angesProvide professional customer support via phone and
• emailBuild strong customer relationships and ensure high satisfa

ction
Require

• ments:Diploma or Degree in any
• field.1-3 years of experience in customer service/sales support/order proc
• essingProficiency in Microsoft Excel an
• d WordCustomer-focused with a strong service m
• indsetExperience in the semiconductor/manufacturing working environment is an added adva
• ntage.Self-motivated with good problem-solving
• skillsAble to deliver strong after-sales support and maintain customer satisf
• actionGood English communication skills to support US market (Malaysia working h
• ours).Good Mandarin communication skills to support Taiwan market (Malaysia working ho

urs).
What’s on

• offer:An opportunity to gain hands-on experience in sales support ope
• rationsCompetitive remuneration (overall package up to RM