Keppel Technology Solutions Hiring! Full Time EUC Team Lead in - Ricebowl

Job Responsibilities:

• Perform remote / onsite support to end users on IT products and services
• Manage email / hotline for support requests.
• Manage hardware / software patching
• Provides remote / onsite support for IT needs.
• Provide support for key field service activities in line with customers’ requirements.

· Create and update tickets promptly and accurately.

· Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues

· Handling customer escalations with support from Level 2 as needed.

· Any ad-hoc duties as assigned.

· Support VIP users

· Manage onsite engineers and deployment

· Provide documentation update

· Work with relevant team on reports.

Job Requirements:

• Minimum diploma in IT or related
• 5 years of working experience related to end user support
• Able to work Independently, Self-motivated, and Diligent
• Experience in troubleshooting hardware / software related issues.
• Experience in analyzing various operation reports and presentation
• Experience on team management
• Possess Analytical and Problem-Solving skills
• Written and spoken Language Proficiency in English is essential
• Effective communication skills
• Knowledge on different product (end point device) vendor like Lenovo / Dell etc
• Knowledge on mobile support (phones / tablets) for iOS / Android / iPadOS
• Office hours with ad-hoc after-office hours and weekend support