SINEGY | Digital Asset Exchange Hiring! Full Time Operations Associate in Perlis - Ricebowl

About SINEGY

SINEGY is a Securities Commission Malaysia–regulated Digital Asset Exchange (DAX), providing a secure and transparent platform for trading digital assets in Malaysia. Since going live in 2020, we have been committed to building innovative financial solutions while ensuring compliance, security, and trust for our users.

About the Role

As we continue to expand, our daily operational volume is scaling quickly. We are looking for a sharp, detail-oriented generalist who can concurrently manage a diverse set of responsibilities across Customer Support, Client Onboarding, and Treasury Settlement.

This position uniquely blends client-facing communication with meticulous, time-sensitive financial operations. To handle this multi-faceted workload effectively, you should be highly organized, comfortable pivoting between different daily tasks, and deeply committed to maintaining complete accuracy under tight deadlines.

Key Responsibilities:

• Customer Support: Manage our incoming support queue via email/chat. You will troubleshoot platform issues, answer account inquiries, and provide clear, professional solutions to our users.
• Client Onboarding: Own the end-to-end onboarding workflow for new accounts. You will review documentation, perform standard verification checks, and ensure a seamless, professional setup process for our clients.
• Treasury Settlement: Work closely with our finance team to execute time-sensitive treasury settlements, manage cash movements, and ensure accurate record-keeping across our internal systems.
• General Operations: Handle day-to-day administrative and operational functions as required to support team efficiency and keep workflows moving smoothly.

What We Are Looking For (Qualifications):

• Education & Experience: Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience).
• Relevant Experience: 1–3 years of experience in operations, customer success, or financial administration. Experience in a fast-paced fintech, banking, or corporate treasury environment is highly preferred.
• Technical Aptitude: Strong proficiency with Excel/Google Sheets, database management, and comfort using standard ticketing systems (e.g., Zendesk, Jira).
• Communication Skills: Excellent written communication. You can write clearly and precisely, whether you are helping a client navigate an issue or reporting settlement data to internal teams.
• Execution & Time Management: A proven ability to manage your own schedule, block out time for deep-focus treasury work, and meet strict daily settlement cut-offs without losing momentum in the support queue.

This role offers a comprehensive, hands-on look at the operational backbone of our company, with clear paths for long-term career growth as we scale.

This is a full-time, on-site role. To apply, please submit your resume directly through this LinkedIn posting. Feel free to leave a comment or send a DM if you have any questions about the workload or the team!