Thales Hiring! Full Time Product Support Engineer in , Earn up to SGD 4,800 - Ricebowl

Join a leading cybersecurity team committed to safeguarding critical business data and applications in both cloud and on-premise environments.

We're seeking a Product Support Engineer to strengthen our team, support our clients, and drive security innovation.

Responsibilities:

• Provide expert-level support (Level 2/3) for application security, collaborating with customers, partners, and internal teams.
• Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
• Deliver training sessions and create educational content to enhance team knowledge.
• Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
• Analyze support trends and work with product teams to improve our security offerings.
• Mentor junior engineers and contribute to the knowledge base with guides and technical articles.

Requirements:

• Experienced in technical support, specializing in network security and operating systems (Linux/UNIX)
• Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
• ecosystems (AWS, Azure, GCP).
• Proficiency with tools like Wireshark, OpenSSL, and curl.
• Excellent communication and problem-solving skills.
• Ability to quickly grasp and apply new technologies and processes.
• Relevant certifications (CCNA, CISSP, AWS, etc.) will be advantageous, but not a must.

Other Information:

• Working Location: Suntec City
• Working Hours: Monday - Friday, 9am - 6pm