- Hong Kong Hong Kong
ADECCO Hiring! Full Time Junior Customer Success Executive (User Experiences | 18-20K) in Hong Kong - Ricebowl
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Job Description
Responsibilities
About Adecco
The Adecco Group is the world’s leading provider of workforce solutions, transforming the world of work through talent and technology. Each year, The Adecco Group provides over 1 million people around the world with career opportunities, guidance and insights.
The Adecco Group is a Fortune Global 500 company, based in Zurich, Switzerland, with more than 33,000 FTE employees in 60 countries and territories around the world. Adecco Group AG is registered in Switzerland (ISIN: CH*************) and listed on the SIX Swiss Exchange (ADEN).
We offer total workforce solutions including temporary staffing, permanent placement, career transition, talent development, and outsourcing. The Adecco Group partners with employers, candidates and, sharing its labour market expertise and insights to empower people, fuel economies, and enrich societies.
If you are looking for a career opportunity that meets your needs and life goals, speak with an Adecco consultant today to discover how we can help you.
*************
Our client is an American mobility as a service provider looking for an Operations (CS) Executive to join their team.
Responsibilities
Provide virtual / call / face to face support with assistance to driver partners through the onboarding process and walk them through the app in the most efficient way possible, as well as assisting any other Ops initiatives
Deliver high quality driver support and driver satisfaction while solving complex inbound or outbound driver issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
Work on both phone and ticket-based cases, if relevant, and resolve escalations
Requirements
Self-driven, independent, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
Strong communication skills whether through phone or messaging or in-person communication
Fluency in Cantonese is a must, fluency in English is preferred
Ability to persuasively demonstrate product and industry knowledge to users and problem - solving skills
Strong interpersonal skills to build and maintain relationships
Good knowledge of the industry is a plus
At least 1 year experience in the customer service industry
Preferably have front line CS experience
Sales experience is a plus
If you're interested in this role, please click 'Apply Now' to apply the position via Adecco website with your CV, or if you would like to have a further discussion about this role, please contact +*************.
如您對此職位感興趣,請點擊“Apply Now”透過Adecco網站上載您的的個人履歷申請此職位,若您對此職位有任何查詢亦可致電 +*************聯絡。
Full-time,Temporary,Contract
The Adecco Group is the world’s leading provider of workforce solutions, transforming the world of work through talent and technology. Each year, The Adecco Group provides over 1 million people around the world with career opportunities, guidance and insights.
The Adecco Group is a Fortune Global 500 company, based in Zurich, Switzerland, with more than 33,000 FTE employees in 60 countries and territories around the world. Adecco Group AG is registered in Switzerland (ISIN: CH*************) and listed on the SIX Swiss Exchange (ADEN).
We offer total workforce solutions including temporary staffing, permanent placement, career transition, talent development, and outsourcing. The Adecco Group partners with employers, candidates and, sharing its labour market expertise and insights to empower people, fuel economies, and enrich societies.
If you are looking for a career opportunity that meets your needs and life goals, speak with an Adecco consultant today to discover how we can help you.
*************
Our client is an American mobility as a service provider looking for an Operations (CS) Executive to join their team.
Responsibilities
Provide virtual / call / face to face support with assistance to driver partners through the onboarding process and walk them through the app in the most efficient way possible, as well as assisting any other Ops initiatives
Deliver high quality driver support and driver satisfaction while solving complex inbound or outbound driver issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
Work on both phone and ticket-based cases, if relevant, and resolve escalations
Requirements
Self-driven, independent, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
Strong communication skills whether through phone or messaging or in-person communication
Fluency in Cantonese is a must, fluency in English is preferred
Ability to persuasively demonstrate product and industry knowledge to users and problem - solving skills
Strong interpersonal skills to build and maintain relationships
Good knowledge of the industry is a plus
At least 1 year experience in the customer service industry
Preferably have front line CS experience
Sales experience is a plus
If you're interested in this role, please click 'Apply Now' to apply the position via Adecco website with your CV, or if you would like to have a further discussion about this role, please contact +*************.
如您對此職位感興趣,請點擊“Apply Now”透過Adecco網站上載您的的個人履歷申請此職位,若您對此職位有任何查詢亦可致電 +*************聯絡。
Full-time,Temporary,Contract
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