JEV Management & Trading Hiring! Full Time Mandarin Speaking Game Master-Customer Service Executive in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Scope / Responsibilities :

• Provide real-time support for online game players
• Assist players via chat / tickets / in-game support system
• Handle gameplay-related inquiries such as account issues, gameplay rules, bugs, and technical concerns
• Monitor and ensure smooth in-game experience for players
• Investigate and escalate game issues to relevant teams when needed
• Handle player complaints and provide professional solutions
• Moderate in-game behavior and ensure compliance with game policies (toxic behavior, cheating, etc.)
• Support community engagement and live operations activities
• Maintain service quality and response time targets (SLA)

Requirements :

• Able to communicate in Mandarin and English
• Fresh graduates are encouraged to apply
• Passionate about online gaming
• Comfortable working in shift-based environment
• Good communication and problem-solving skills
• Able to handle high volume chat/ticket support
• Responsible, detail-oriented, and able to work under pressure
• Prior experience in customer service, BPO, or gaming support is an added advantage

Working Hours: 2:00PM - 11:00PM (shift)

Benefits : Training Provided, Free Snacks, Casual Dress Code, Next to LRT, EPF & Socso, Annual Leave, Overtime Pay, Compassionate Leave

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development
• Work from home

Work Location: In person