CIMB Hiring! Full Time Assistant Vice President, Digital Platform in Federal Territory - Ricebowl

Job Purpose :

The role is responsible for independently driving new initiatives, enhancements, and projects across CIMB’s Consumer Digital platforms, including CIMB OCTO web, CIMB OCTO mobile app and Wealth platform, in alignment with the overall digital banking and product enablement roadmap. The role encompasses end‑to‑end ownership of product vision, strategy, and delivery for digital banking, wealth, and operational excellence solutions, with a strong focus on enhancing customer experience, improving operational efficiency, and supporting business growth.

This role requires analyzing and managing business requirements, guiding team members, preparing approval and governance papers, resolving delivery and production challenges, and ensuring operational support within stipulated SLAs. It plays a key role in driving digital transformation by expanding self‑service capabilities, streamlining digital journeys, reducing reliance on branches and contact centers, and eliminating operational pain points through automation, process redesign, and innovative digital solutions.

The ideal candidate demonstrates strong communication and stakeholder management skills, deep analytical thinking, and applies design thinking principles to deliver frictionless, high‑adoption digital experiences across banking and wealth products.

Key Responsibilities

• Define and drive the product vision, strategy, and multi‑year roadmap for digital products and services, including banking and wealth solutions (e.g. digital investments, portfolio management, robo‑advisory, and onboarding journeys), while owning digital self‑service strategies that shift customer journeys to digital‑first channels in alignment with organisational digitalisation and efficiency objectives
• Leverage data, analytics, experimentation, and customer insights to analyse customer behaviour, market and regulatory trends, monitor key product KPIs, and inform product direction while driving continuous performance improvement
• Demonstrate strong analytical and product management capabilities by translating business needs into clear requirements and user stories, preparing key product artefacts (e.g., backlogs, test plans, and test cases), and working with Agile squads to support sprint planning, backlog refinement, and delivery execution
• Develop, manage, and oversee end‑to‑end product and project delivery to ensure timely execution while managing scope, risks, and trade‑offs, and effectively present strategies, progress, and outcomes to influence decisions, resolve conflicts, and align stakeholders (ie. between business stakeholders, technology teams, operations, risk, compliance, and design teams) toward shared organisational goals
• Participate in testing activities including UAT, regression, and live verification, while conducting training and briefings for call centres, helpdesks, and branches to ensure operational readiness and a consistent customer experience
• Oversee day‑to‑day operational functions to ensure policies, procedures, documentation, and service flows remain current and compliant, while proactively addressing production issues and operational challenges in close collaboration with technology and operations teams
• Champion design thinking and human‑centred design principles by working closely with UI/UX teams to deliver intuitive, elegant, secure, and compliant digital experiences that address real customer needs and pain points
• Ensure end‑to‑end compliance with regulatory, governance, and security requirements by actively participating in risk assessments, governance forums, and audits, while proactively identifying, managing, and escalating product, project, operational, and compliance risks with strong documentation and traceability throughout the product lifecycle
• Provide guidance and best‑practice advice to team members on product knowledge, delivery standards, and ways of working
• Lead and support governance and regulatory processes including GPOC, MPAP, GRCC papers, and regulatory correspondence (e.g. Bank Negara submissions)

Job Specification

Relevant Work Experience

• 5+ years of experience in digital product management, preferably within banking, fintech, wealth management, or related digital transformation and operations role
• Possess working knowledge of digital banking with familiarity in internet banking and mobile applications, and a strong understanding of wealth management products such as unit trusts, bonds, portfolio advisory, and digital investing as an added advantage
• Experience improving operational performance through digitalisation
• Hands‑on experience delivering digital products and automation solutions across the full development lifecycle, using Agile methodologies and tools (Jira/Confluence), with exposure to both Agile and Waterfall delivery approaches
• Excellent problem solving and analytical skill
• Excellent communication and interpersonal skills, with a proven ability to influence, collaborate, and engage effectively with diverse stakeholder group
• Strong analytical mindset with experience in data interpretation, experimentation, and KPI tracking

Technical/Functional skil

• Experience with Agile/Scrum frameworks, Jira, Confluence, backlog management, sprint planning, and product documentatio
• Exposure to either banking or wealth core systems and platforms, robo-advisory engines, portfolio reporting tools, and/or third-party integration
• Strong understanding of retail banking operations and servicing processe
• Ability to manage change and drive adoption of digital capabilitie
• Strong analytical and problem‑solving skills with the ability to interpret business, customer, and market data to guide decision
• Proven ability to map end-to-end digital journeys and address customer pain points through thoughtful design.

Personal skills - Soft Competencies (Core /Leadership)

• Able to simplify complex concepts, facilitate discussions, and present to senior stakeholders confident.
• Skilled in building alignment, handling competing priorities, and driving consensus in multi-disciplinary teams
• Outstanding communication and interpersonal abilities
• Ownership mindset with the ability to lead cross-functional squads toward successful product launches
• Deeply customer-focused; Able to empathize with customers’ need to be able to re-imagine the user journeys
• Uses data to shape decisions; strong problem-solving and critical-thinking abilitie
• Teamwork skill is essential, ensuring working well with team, peers, cross department and vendor