1. Operations Management
- Oversee the daily operations of all restaurants, bars, room service, banquets, and other F&B outlets.
- Ensure all services are delivered in accordance with 5-star hospitality standards.
- Monitor service quality, cleanliness, and guest satisfaction.
- Develop and implement operational procedures and service standards.
2. Financial Management
- Prepare and manage departmental budgets, costs and forecasts.
- Analyze financial reports and implement strategies to achieve revenue targets.
3. Team Leadership & Development
- Lead, motivate, and develop the F&B team.
- Promote a positive and productive working environment.
4. Guest Experience
- Ensure prompt resolution of guest feedback and complaints.
- Maintain high levels of guest satisfaction and service excellence.
5. Food Safety & Compliance
- Ensure compliance with food safety, hygiene, health, and safety regulations.
- Maintain HACCP and relevant local regulatory standards.
- Conduct regular inspections of F&B facilities & outlets.
6. Sales & Marketing Support
- Collaborate with Sales and Marketing teams to develop promotions, special events, and seasonal campaigns.
- Support banquet, conference and catering business development.
- Identify opportunities to increase revenue and enhance guest experiences.
7. Inventory & Procurement
- Monitor inventory levels and purchasing activities.
- Ensure proper stock control and minimize wastage.
*Perform any other duties, projects, or responsibilities as assigned by Management in accordance with the operational needs of the hotel.
*Support hotel-wide initiatives, events, and cross-departmental activities when required.
Qualifications
- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or related field.
- Minimum 5–8 years of F&B management experience in a luxury or 5-star hotel environment.
- Strong knowledge of restaurant, bar, banquet, and catering operations.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen with experience in budgeting and cost control.
- Knowledge of food safety and hygiene regulations.
- Proficiency in hotel management system
Benefits:
- Free parking
- Health insurance
- Meal provided
- Professional development
Work Location: In person