- Kuala Lumpur Federal Territory Malaysia
Working Location
Job Description
Responsibilities
Desired Competencies (Technical/Behavioral Competency)
Role expectation
· Monitoring & First-Level Support: Monitor infrastructure components (OS, databases, Azure services) and respond to alerts promptly.
· Database Administration: Perform routine checks and assist with Database administration.
· Azure Administration Support: Handle basic Azure tasks such as resource monitoring, user access management, and assist in deployments.
· Database Support: Perform initial checks on database health, backups, and connectivity; escalate complex issues to L2/L3.
· Security & Compliance: Support vulnerability scanning activities and apply basic remediation steps as instructed.
· Incident Handling: Log incidents, perform initial troubleshooting, and escalate high-severity issues to senior teams.
· Migration Assistance: Provide support during migration activities by following documented procedures.
· Automation Exposure: Learn and assist in automation tasks using Azure CLI and basic scripting.
· Documentation & Reporting: Maintain accurate records of incidents, changes, and operational activities.
· Flexibility: Willingness to work in rotational shifts, including nights and weekends for patching and critical incidents.
· License Tracking: Assist in maintaining license inventory under supervision.
Good-to-Have
· ITIL Process Support: Assist in implementing and following ITIL processes such as Incident, Change, and Problem Management under guidance.
· Incident Handling: Log incidents, perform initial checks on Azure resources and databases, and escalate issues to senior engineers when required.
· Technical Exposure: Gain hands-on experience in Azure administration and database basics (SQL/DB2 preferred) while learning OS fundamentals.
· Troubleshooting: Perform basic troubleshooting for database connectivity, backup status, and Azure resource alerts with team support.
· Infrastructure Services: Support routine tasks for Azure services and database maintenance to ensure smooth operations.
· Communication & Coordination: Collaborate with internal teams and vendors for issue resolution and updates.
· Cloud Knowledge: Focus on Azure administration tasks such as resource monitoring, user access, and assist in deployments; learn database administration fundamentals.
· Security Basics: Assist in applying basic security hardening for Azure and database environments.
Pay: RM6,000.00 - RM10,000.00 per month
Work Location: In person
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