- Puchong Selangor Malaysia
Working Location
Job Description
Responsibilities
Operations:
· Ensure smooth day-to-day store operations and order coordination
· Conduct internal audits (cleanliness, display, product quality, staff performance)
· Monitor and analyze sales performance and operating costs
· Lead and evaluate store leaders and staff
· Provide staff training on SOPs, product knowledge, and customer service
· Handle major customer complaints and emergencies
· Improve store efficiency and implement marketing suggestions
Business Development:
· Work with marketing on campaigns and promotions
· Develop B2B sales strategies (corporate sales, wholesale, events, activations)
· Identify and build relationships with business clients
· Prepare business proposals to win new accounts
· Lead planning for events and store promotions
Requirement:
· Experience: Minimum 5–7 years in F&B/retail/hospitality, with at least 3 years in management
· Language: Fluent in Mandarin and English
· Skills: Strong leadership, problem-solving, communication, and analytical skills
· Computer: Proficient in Microsoft Office, POS systems
· Those who have served as shift managers or above in well-known catering chains are preferred (such as KFC, McDonald's, Starbucks).
Job Type: Full-time
Pay: RM8,000.00 - RM15,000.00 per month
Benefits:
Work Location: In person
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