ETeam Hiring! Full Time Mandarin Customer Service Representative | Digital Ads Support in Federal Territory - Ricebowl

Mandarin Customer Service Representative | Digital Ads Support | Kuala Lumpur

Join a Global Social Media Ads Support Team with Attractive Salary & Career Growth!

Are you passionate about Customer Service, Digital Marketing, and helping businesses grow online?

Do you speak Mandarin & English fluently?

Looking for an international career opportunity in Kuala Lumpur?

We are hiring Customer Service Representatives to support global advertisers for one of the world’s leading Social Media Ads platforms.

Location: Kuala Lumpur, Malaysia (On-site)

Employment Type: Permanent | Full-Time

Shift: 24/7 Rotational Shift

Attractive Salary Package

Why Join Us?

• Work with a globally recognized Social Media Ads platform

• International and multicultural work environment

• Career growth opportunities in Digital Marketing & Customer Experience

• Gain exposure to Digital Ads, Campaign Optimization & Global Advertisers

• Stable permanent role with attractive benefits

Key Responsibilities

• Support global advertisers through Voice, Chat, and Email channels

• Handle campaign troubleshooting and platform-related concerns

• Assist advertisers with account issues and ad performance inquiries

• Provide guidance on campaign optimization and best practices

• Ensure excellent customer experience while achieving KPI & SLA targets

• Maintain accurate case documentation using CRM tools

• Coordinate with internal support teams for issue resolution

Requirements

• 2.5+ years of experience in Customer Service / Technical Support / BPO industry

• Fluent in Mandarin & English (spoken and written)

• Strong communication and problem-solving skills

• Understanding of Digital Marketing concepts:

• CPC
• CPM
• Audience Targeting
• Conversion Tracking
• • Experience with Zendesk, Salesforce, Freshdesk, or similar CRM tools
• • Comfortable working in a fast-paced 24/7 rotational shift environment
• • Experience supporting Digital Ads or Social Media platforms is an added advantage