- Singapore
DKSH Holding Ltd Hiring! Full Time Credit Control Executive in - Ricebowl
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Working Location
Job Description
Responsibilities
Location: Singapore, SG, SG
Global Business Unit: OTH
Job Function: Finance
Requisition Number: 235147
Description:
Job Summary
Purpose: Ensure disciplined, timely and accurate end-to-end management of AnP clearing, ageing integrity, dispute resolution and system governance, with focus on risk containment, data accuracy and stakeholder accountability.
Key Responsibilities:
- Own AnP U-aging monitoring and clearance, including extraction, validation, analysis, reporting and BU follow-up.
- Follow up overdue AnP balances, disputes, credit notes, refunds and audit trails until resolution.
- Investigate incorrect postings, reverse entries and Exceedra mismatches with BU, Claims, GL and BPO.
- Track main AR parking items, validate deductions and follow through with BPO/customers until cleared.
- Coordinate P&L charge proposals for long-aged or non-recoverable AnP items with evidence.
- Monitor Exceedra Success/Error reports, raise tickets and follow through on root cause closure.
- Issue approved AnP credit notes accurately.
- Maintain trackers, matrices and control logs.
- Drive process improvement, standardisation and automation.
- Support audits, reporting, peak periods and escalations.
Functional Skills and Knowledge
For Senior Executive:
Act as first-line control owner and informal team lead for AnP operations, ensuring consistency, discipline and quality. Serve as reference point for AnP clearing, U-aging logic and Exceedra processing. Guide junior staff on issue analysis, prioritisation and stakeholder follow-up. Review outputs for accuracy and control compliance, flag risks early, support process improvements and act as backup lead during peak periods or manager absence.
Skills and knowledge
- Proficient in Microsoft Excel and Office tools; able to work with large data sets, trackers, and reconciliations.
- Working knowledge of SAP AR modules; experience with Exceedra or similar AnP systems is a strong advantage.
- Sound understanding of AR ageing, deductions, AnP mechanics, and clearing logic.
Soft skills
- Strong analytical and problem-solving capability, with attention to detail and root-cause thinking.
- Clear, structured communicator able to engage BU, Finance, BPO, and system teams professionally.
- Comfortable operating in a control-driven environment with deadlines, ambiguity, and competing priorities.
- Able to escalate issues factually and timely, without over- or under-reacting.
Language
- Proficient in English (written and spoken).
- Mandarin is preferred due to stakeholder and customer interaction requirements.
Behavioral traits
- Demonstrates ownership mindset; does not wait to be chased.
- Adaptable and receptive to process changes, system enhancements, and evolving scope.
- Calm under pressure, disciplined, and dependable in execution.
Education
- Minimum Diploma or GCE ‘A’ Level in Accounting, Finance, or related discipline.
Work experience
Executive
- Minimum 1 year of experience in AR, collections, credit control, or related finance operations.
Senior Executive
- Minimum 3 years of relevant AR / credit control experience.
- Demonstrated experience in guiding, reviewing, or coordinating the work of others, including providing basic coaching, feedback, or task prioritization support, is strongly preferred.
Requisition Number: 235147
Job Function: Finance
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